: If a buyer opens a "Item Not as Described" (INAD) case but refuses to use the provided return label, you can ask eBay to step in after 3 business days.
If a buyer leaves a negative review stating they "won't return the item," use your public response to demonstrate professionalism to future customers: buyer won't return item
Automated "refund without return" exists but is rare for high-value items. : If a buyer opens a "Item Not
Dealing with a buyer who refuses to return an item while demanding a refund or leaving a negative review is a common challenge for online sellers. Here is how to handle the situation across major platforms like eBay and Amazon. Your Rights as a Seller Here is how to handle the situation across
: Reiterate that the refund is still available once the item is tracked as returned. Expert Perspectives