: Struggles significantly with the demands of service, leading to her being sidelined by Kate.
: Chandler leaves the charter guests stranded at a beach excursion without basic amenities like towels or water. Captain Lee is furious that the guests, including two toddlers, were left in surf surrounded by jagged coral. Flesh Wounds Are Not Five-StarBelow Deck : Seas...
: Appears increasingly frustrated with the performance of both the interior and exterior teams, taking charge of guest service herself when others fail. : Struggles significantly with the demands of service,
: Faces heavy criticism from the deck team and Captain Lee for lack of planning and accountability. : Appears increasingly frustrated with the performance of
: A frazzled Caroline Bedol drops a champagne glass, causing one of the charter guests' children to cut their foot on the shards. This incident inspired the episode's title when Chief Stew Kate Chastain remarked, "Flesh wounds are not five-star" before sending Caroline to fold laundry.
: Following what he calls a "horrendous" charter, Captain Lee summons Kate and Chandler to the wheelhouse to discuss necessary changes to the team. Cast Dynamics