Forever 21 Buy Online Return In Store Review

Returned items must be unwashed, unworn, and undamaged with all original tags attached.

Note that all returns, gift cards, or store credits issued before May 1, 2025 , are no longer accepted due to a change in company ownership.

Enter your order number and email address in the portal. forever 21 buy online return in store

Refunds are issued to the original payment method and typically take 2–3 weeks to process after the warehouse receives the items. Important Limitations

To return an online order, you must use the official Forever 21 Returns Center : Returned items must be unwashed, unworn, and undamaged

Food, cosmetics, jewelry, underwear, select lingerie, swimwear, and clearance items marked as "Final Sale" cannot be returned.

As of April 2026, . All items bought through the Forever 21 website or mobile app must be returned via mail through their online portal. Return Process for Online Orders Refunds are issued to the original payment method

Pack your items securely and drop them off at the designated carrier. Key Return Policies