: It moves the goal from "getting to yes" to "getting to 'that’s right,'" which signals true breakthrough. ⚠️ Potential Critiques

: Voss uses intense hostage scenarios to illustrate how these techniques work under extreme pressure.

: Letting the other side say "no" makes them feel safe and in control.

: Some may find the FBI-style framing a bit intense for casual social interactions.

: Repeating the last few words someone said to encourage them to keep talking.