Process Consultation Revisited: Building The He... 〈PLUS〉

Schein’s work emphasizes that a consultant interacts with a client is more important than what technical advice they give. By focusing on "Humble Inquiry" and active listening, the consultant builds a relationship based on trust, which is the only foundation upon which sustainable organizational change can occur.

Don’t assume you know anything; ask questions to uncover the client's reality. Process Consultation Revisited: Building the He...

Pay attention to how the client reacts to you. Schein’s work emphasizes that a consultant interacts with

To clarify where PC fits, Schein distinguishes between three common consulting roles: Process Consultation Revisited: Building the He...

Understand the client’s culture and pace rather than forcing your own.

Use mistakes (yours or the client’s) as learning moments.