Because it is not a strictly enforced corporate mandate at all times, "your experience may vary" based on which employee you ask.

The Trader Joe’s policy is a legendary customer service perk that allows shoppers to sample products in-store before committing to a purchase. While the policy was significantly restricted during the pandemic, it has recently seen a varied comeback across locations. Service Overview

Many shoppers feel awkward asking an employee to open a product just for them. Expert Tip: The "Buy and Return" Alternative

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